| |
| |
|
Customer Service Information |
|
|
|
Write a Business Thank-You Note
Have you seen that thing on TV where the gal tellsthe nerd she wonders why he never asked her tomarry him and he stumbles and says "Thank You" andshe turns to butter? The point of the message is that "Thank You" goesa long way to making people feel better. Personally and in business, develop the "ThankYou" habit. While it is generally expected to send a writtenthank-you for gifts and special favors, it is alsoappropriate to send one for employment interviewsand new business contacts. However, the mostpowerful thank-you note is the one that'sunexpected. Here are some "Thank You" points to consider You should hand write it. With the exceptionbelow, don't use your computer to print it, or toprint the address label and please don't use emailfor this most personal communication. If you have that nifty computer font that was madefrom your own handwriting, your could slip thecard in your printer. Be sure the font reallylooks like the way you write. Didn't know aboutthis? There are several companies that do it, hereis a link to one as an example only: http://www.theory.org/~strthrwr/fonts/custom You can use plain paper, or you can use a thankyou card. Some folks have personalizedcards created, some buy them at the Hallmark. Youcan use a fold over card, or a single hard card inan envelope or a post card. It's not themessenger, its the message. Be brief. All you are saying is Thank You. And sayit only once. No need to gush, be personal, say thank you andwhy. Be sincere. When you send a thank you note, it will have agreat impact, "Because no one else does it" For more about advertising, get my article "SalesLessons Learned from Bob Vila" Send a blank eMailto MailTo:BobVila@BigIdeasGroup.com ©2005 BIG Mike McDaniel All Rights Reserved BIG Mike is a Professional Speaker and SmallBusiness Consultant with over 30 years experience,http://BIGIdeasGroup.comMailTo:subscribe-956603364@ezinedirector.net
MORE RESOURCES:
US Airways Realigns Leadership Team to Strengthen Operational Momentum - MarketWatch (press release)
Google News |
 |
|
|
RELATED ARTICLES
Customer Satisfaction and the Service Business The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. What Every Manager Should Know About Seeing the World from Where the Customer Is Standing It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time. Aint We Wonderful! It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college. Client Service as a Competitive Advantage As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service. Transforming Disgruntled Customers into Your Biggest Advocates "I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of a sentence like this. 4 Tips Toward Overcoming Bad Customer Service Customer service is the pits, you say. You are not alone. The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. The 3 Rs of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!Respect the customer! Just about as plain as the nose on your face Right? Wrong!How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. 10 Customer Service Quality Statements to Measure up Against It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now less than 4% or our transactions". Communicating Value Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Everyone talks in code! How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy. Finding Out Why a Potential Customer is Calling On You Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service. Outsourcing: The Unspoken Costs Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed in order to make it work optimally?Let's get a clear understanding of what we mean by outsourcing: it's the shifting of easily codified jobs - such as help desk support, call centers, system maintenance, and programming jobs - to countries that can manage them more cheaply. Whatever Happened To Customer Service? Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember. Should I Have My Company Mystery Shopped? I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass!I believe most companies have taken the plunge and decided that it really is important to conduct frequent "mystery or secret shops" of their businesses. Is Your CRM (Customer Relationship Management) System Doomed To Fail? "Right, People. Let's blast out that mail campaign we've been planning for so long. Write a Business Thank-You Note Have you seen that thing on TV where the gal tellsthe nerd she wonders why he never asked her tomarry him and he stumbles and says "Thank You" andshe turns to butter?The point of the message is that "Thank You" goesa long way to making people feel better.Personally and in business, develop the "ThankYou" habit. Mexico: Online Ordering-Dont! I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why Cant Microsoft Make Soft Packaging? Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging. I split my scissors trying to pry open the ends.
|
| home | site map |
| © 2007 |
